Order, Delivery & Product Policies
These are general website terms. An accepted quote, purchase order, solicitation, contract, or other written agreement may contain different controlling terms for a specific transaction.
Quotes & Orders
Combat Med Supply primarily operates through direct quotations. Pricing, availability, lead times, freight, packaging, and other order terms may vary by product, supplier, quantity, destination, and buyer requirements. An order is not accepted until confirmed in writing.
Returns & Exchanges
Because many healthcare products have safety, hygiene, traceability, or supplier restrictions, products are generally not returnable after shipment unless Combat Med Supply agrees otherwise in writing. Special-order, opened, used, or altered products may not be eligible for return.
Damaged or Incorrect Shipments
If an order arrives damaged in transit or the wrong item is received, contact support@combatmedsupply.com within 48 hours of delivery when practical. Include the order or purchase-order reference, a description of the issue, and photographs of the product and packaging when available.
Delivery
Quoted delivery dates and lead times are based on information available when the quote is prepared. Carrier delays, manufacturer backorders, allocation, weather, receiving restrictions, or other circumstances outside our control may affect delivery. We communicate material changes as they become known.
Payment Terms
Payment methods and terms are provided in writing with the applicable quotation, invoice, purchase order, or contract.
Contact
RFQs & Sales: info@combatmedsupply.com
Order Support: support@combatmedsupply.com
Phone: 702-530-3559